Lighthouse Box Office - Terms & Conditions

Exchange or Refund
1. Please check tickets on delivery, as mistakes cannot be rectified at a later date
2. We regret that tickets cannot be exchanged or refunded after purchase unless the performance is cancelled.

Cancellation of Event
3. If an event is cancelled or rescheduled we will use reasonable endeavors to notify ticket holders of the cancellation.

Admission
4. Lighthouse reserves the right to refuse admission should patrons breach any Rules and Regulations

Lost or stolen tickets
5. We will not be responsible for any tickets that are lost or stolen.

Latecomers
6. Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.

Right to Vary Performance
7. Tickets are sold subject to Lighthouse right to alter or vary the programme due to circumstances beyond its control without being obliged to refund monies or exchange tickets.

Prohibited items
8. The unauthorized use of photographic and recording equipment is prohibited. Mobile phones, dogs (except enabling dogs) and patron’s own food and drink is prohibited.

Seating
9. Lighthouse reserves the right to provide alternative seats to those specified on the ticket.

Personal Property
10. Lighthouse accepts no responsibility for any personal property.

Children
11. Children under the age of 5 will not be admitted into the auditorium unless stated otherwise (i.e family shows, see show details). For fire safety reasons all children aged 2+ must have their own seats, on selected shows ‘baby in arms’ tickets can be purchased (children under 2) from the box office