Frequently Asked Questions

If you have a question that isn’t answered here, please email your query to us at enquiries@lighthousetheatre.co.uk

Q. Where is the Lighthouse theatre/ Box Office?

The Lighthouse theatre is sited at Kettering Conference Centre on Thurston Drive in Kettering. The Box Office and main entrance to the theatre is at the main conference centre entrance and is signposted ‘Lighthouse’ as you arrive.

Q. Can I book my tickets at the Box Office in person?

Yes, the Box Office is open to personal callers from 10am to 2pm & 4pm to 7pm Monday to Friday and 10am to 2pm Saturday. When there is an evening performance, the Box Office will remain open until the start of the show.

On Sundays and Bank Holidays the Box Office is open an hour and a half before the curtain goes up on a show.

Q. Can I book my tickets over the phone?

Yes, the Box Office is open for telephone bookings from 10am to 2pm & 4pm to 7pm Monday to Friday and 10am to 2pm Saturday. You can call the Box Office on 01536 414141

Q. How else can I book tickets?

You can also book tickets by post. When sending a cheque please make it payable to Lighthouse and post it to:

Lighthouse Theatre Box Office
Kettering Conference Centre
Thurston Drive
Kettering
Northants
NN16 1PB

Please write your cheque guarantee card number on the reverse of your cheque.

Q. Can I book tickets online?

No, we don’t currently have an online booking facility. Tickets can be purchased by phone or in person at the Box Office.

Q. Can I reserve tickets and pay for them at a later date?

No, you have to pay for tickets at time of booking.

Q. Do you offer reduced priced tickets for concession holders?

Yes, concession prices are available for individual shows where stated. Concessions may be offered to under 16s, senior citizens and disabled patrons - our Box Office can advise you which concessions are available at the time of booking. Discounts vary on each production and on individual performances. Disabled Patrons who require assistance when visiting the theatre can also request a free ticket for their companion/carer.

Only one concession applies per ticket. Concessionary price tickets must be requested at the time of purchase as discounts cannot be applied retrospectively.

All concessions are subject to availability and should be checked at the time of booking. Please note, some concessions and ticket prices may only be available for a limited period, subject to demand. Proof of status may be required.

Q. I can no longer come to the performance – can I refund or exchange my tickets?

We are unable to exchange or refund tickets. If an event is sold out, we will endeavor to sell any unwanted tickets on the understanding that a 10% or £1.00 per ticket (whichever is greater) commission will be charged. Sale is not guaranteed.

Q. Is there somewhere we can get refreshments prior to the performance?

Our Lighthouse bar is open Monday to Friday from 12.00 midday to 10pm for drinks and light refreshments. Both the Lighthouse and the Bridge bars will be open on performance nights and confectionary and ice cream will be available. Unfortunately people cannot bring their own food or drink into the building.

Q. Where can I park?

We have a large car park that is free of charge. There is enough parking for 600 cars so parking should not be a problem. Blue badge holders can park in the disabled spaces closest to the entrance. For more information on how to get here see directions under the Getting Here heading.

Q. Can I take drinks in to the auditorium?

No, you can’t take drinks or ice cream into the auditorium.

Q. What happens if I’m late?

If you arrive late you will be admitted to the auditorium at an appropriate break in the performance.

Q. Is the theatre accessible for people with mobility problems?

Yes, there is level access into the building and the auditorium and lift access to the balcony on level two. The auditorium has wheelchair spaces on both levels and there are also accessible toilet facilities on each level. For more information about accessibility see About Us/Access.

Q. Can I take photos, video or audio recordings of the performances?

No, unfortunately photography and recordings are not allowed in the auditorium. This includes mobile phones.